FAQ
We're here to answer your questions.
Sizes
Our T-shirts are available in 5 sizes; Small, Medium, Large, Extra Large, 2XL
Chest measurement;
Small - 36/38"
Medium - 38/40"
Large - 42/44"
Extra Large - 46/48"
2XL - 50/52"
Our Hoodies are available in 4 sizes; Small, Medium, Large, Extra Large
Chest measurement;
Small - 36"
Medium - 40"
Large - 44"
Extra Large - 48"
Please enquire if you need a non-standard size - these will be special order and have a longer delivery time, approx 2 weeks, though sometimes shorter.
How Do I Place An Order?
Orders can be placed on this website or via email at basedshirtsuk@gmail.com. Please make sure you enter your full address and email details correctly as failing to do so may cause delays in dispatch and/or stop us providing updates on your order.
Payment & Shipping
PayPal and mobile banking are the normal means of payment. For any other forms of payment please contact me via email.
Nominally, delivery times are:
Second Class: 2-3 Business Days (excludes Saturday & Sunday)
First Class: 1-2 Business days (excludes Saturday & Sunday)
First Class Signed: 1-2 Business days (excludes Saturday & Sunday)
Special Delivery Next Day Guaranteed: Next day for postage on Mon-Thurs, Monday delivery for postage on Fri/Sat (excludes Sunday)
Please be aware that for orders past 3PM these will be posted the following day.
You may choose from the following postal options:
T-shirts
Royal Mail Second Class £1-99
Royal Mail 1st Class £2-30
Royal Mail 1st Classed Signed For Delivery £3-90
Royal Mail 1st Special Delivery Next Day Guaranteed (next day applies Mon-Thurs ONLY and ordered before 3pm) £7.95
Hoodies
Royal Mail Second Class £3-99
Royal Mail 1st Class £4-95
Royal Mail 1st Classed Signed For Delivery £5-99
Royal Mail 1st Special Delivery Next Day Guaranteed (next day applies Mon-Thurs ONLY and ordered before 3pm) £11.50
Please check stock availability with me prior to selecting the 1st Class or 1st Class Signed/Next Day postage options to ensure we can send out the same or next working day.
Bulk orders will be sent in one package if all items are in stock. While I try to have all items in stock, sometimes I'm caught out with the popularity of a new release - it's only when a new design hits the market that I can get an estimate of demand. This may mean that demand may initially exceed availability for a new release and I need to order in new stock. I always try to do this as quickly as our supplier can achieve to get your order dispatched as quickly as possible.
For items in stock, I aim to get all orders received before 3pm dispatched the same day (Saturday and Sunday excluded).
As outlined for the reasons above, at times an item(s) in a multiple order may not be in stock. If this is this case, and if you prefer, I can split the delivery and send out what is immediately available with the outstanding item(s) to follow in a separate delivery. You will not incur any additional postal charges for this. Please let me know your preference when ordering multiple items.
International Orders and Deliveries
Our emphasis is primarily on supplying the UK market, though we do also deliver to most of Western Europe, USA, Canada, New Zealand, Australia, and some Middle Eastern and African countries. For orders within the EU, please contact us before ordering as we can provide you with a code to reduce any import duty liability.
As examples:
USA - The postage cost of a single shirt (<250g) to the USA is £11.25 (tracked and signed). The buyer is responsible for any local taxes/import duty that may apply. Please check what duty will apply before ordering.
Australia - The postage cost of a single shirt (<250g) to Australia is £12.15 (tracked and signed). The buyer is responsible for any local taxes/import duty that may apply. Please check what duty will apply before ordering.
European Union - The postage cost of a single shirt (<250g) to the EU is dependent on each country (tracked and signed). The buyer is responsible for any local taxes/import duty that may apply. Please check what duty will apply before ordering.
European Union - Delivery Duties Unpaid (DDU)
We use this for ALL shipments to the EU - The buyer is responsible for any local taxes/import duty that may apply. These are typically around 20% of the value of the goods but may vary by country. Please check what duty will apply in your country before ordering.
DDU is where the recipient (purchaser) in the EU pays all customs, duties and fees after their goods have arrived in the destination country. Local customs will contact the buyer, who must pay any outstanding charges before their goods are released for final delivery. Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed.
Not heard from us regarding your order?
Our website uses email to communicate with you - please check your email and/or spam folder. We may, if necessary, contact you by SMS so please make sure you also provide your mobile phone number when ordering.
Returns & Refunds
If you are unsatisfied, please do not hesitate to contact me in order to arrange a return or refund. You cannot return an item after 2 weeks of received purchase
Thank you for shopping with BasedShirtsUK!
Based Shirts UK Ltd
Incorporated in the UK. Company Number 14799007